Service Management

The 7 guiding principles of ITIL4 – principle 5 Think and work holistically (2019)

The 7 guiding principles of ITIL4 – principle 4 Collaborate and promote visibility (2019)

The 7 guiding principles of ITIL4 – principle 3 Progress iteratively with feedback (2019)

The 7 guiding principles of ITIL4 – principle 2 Start where you are (2019)

The 7 guiding principles of ITIL4 - principle 1 Focus on Value (2019)

ITIL® vs. DevOps! 25 Influential Expert Insights (2020)

ITIL 4 Adoption – Where Are We Right Now? (2020)

Paul Wilkinson´s Blog on the Conference EN/CZ (2020)

How ITIL 4 Enhances Interoperability with Other Practices Such as DevOps (2020)

ITSM in 2020: Five Trends to Watch (2020)

The Similarities and Differences between ITIL 4 and VeriSM (2020)

Deeper Insight into the Current State of ITIL 4 Adoption (2020)

ITSM Professor: Adapting ITIL V3 Processes to ITIL 4 – Practices for the REAL WORLD! (2019)

ITSM.tools: Knock, Knock – Who’s There? ITIL 4 … ITIL for Who? (Paul Wilkinson) (2019)

Denton Chronicle - IT Service Management Software Market Size, Share, Analysis, Demand and Forecast till 2025

ITSM.tools - Service Management in 2020 – the 6 Key Challenges -

ITSM.tools - Supporting Digital Transformation with ITSM and ITIL 4

DevOps.com: DevOps Versus ITIL: How to Win the Battle Over Change Management (2020)

ITSM.tools - ITSM Trends in 2020 – the Crowdsourced Perspective -

ITSM.Tools: Value Streams – What You Need to Know (Daniel Breston) (2020)

Sparkhound Unveils Pop-Up Service Desk - DevOps.com

BRM Institute: Digital transformation...disruption...is it all fake news? (Paul Wilkinson) (2017)

Joe the IT Guy - Agile Service Management: Can ITSM Truly Be Agile?

Optimal Service Management - The customer is NOT always right

ITSM.TOols - The Past and Future of IT Service Management

Juggling end users and the IT department (2020)

Why ITSM is on the cusp of a major shift (2020)

Handcuff or helper? (2020)

How Digital Transformation is Disrupting IT Service Management (2020)