MIT Technology Review: The quest for business value through HR transformation (2023)
Organizational Design
ScienceDaily: How your mood affects the way you process language: When you're in a bad mood, you might want to focus on tasks that are more detail-oriented, such as proofreading (2023)
Skills and Competenties
Strategy+Business: Can bossless management work? (2023)
MITSloan Management Review: Flexibility Is Key to Integrating Meaning and Work (2023)
The Economist: Now and then (2015)
The Guardian: Steven Johnson: 'Eureka moments are very, very rare' (2010)
The Guardian; The big idea: what’s the secret of innovation? (2023)
The Guardian: The company purging meetings from calendars: ‘Uninterrupted time is precious’ (2023)
IT Chronicles: How to Drive Employee Engagement for Your Remote Teams (2022)
INSEAD Knowledge: How to Change Someone’s Mind (2022)
114 down, 10 million to go: The Global Lighthouse Network's mission
Institute for Digital Transformation: What Does “Digital” Mean To Service Management? (2018)
The article identifies a recurring failure mode in digital transformation: organizations digitize existing processes instead of redesigning how value is created. The deeper lesson is that service management becomes strategically important when it connects technology, operations, and customer outcomes into a coherent value system.
Service Management
HBR: How One Person Can Change the Conscience of an Organization (2019)
A day in the life of (almost) every vending machine in the world (2022)
Sim-Sala-Bim! Culture change. (Paul Wilkinson) (2021)
In the experience economy, systems of experience take center stage (2021)
Understanding and mitigating AI risk in services (2021)
Service Broker
The Enterprisers Project: 3 hot digital transformation skills in 2022 (2021)
Massive internet outage hits websites including Amazon, gov.uk and Guardian (2021)
HBR: How Project Managers Can Stay Relevant in Agile Organizations (2021)
10 - 05 - 2021| Jeff Gothel | Harvard Business Review
How Healthy Is Your Business Ecosystem? (2021)
March 2021 | Ulrich Pidun, Martin Reeves, Edzard Wesselink | MIT Sloan Management Review
Business Ecosystems
Announcing The (Delicate) Art of Bureaucracy (2020)
Integrators and Segmentors: Managing Remote Workers - Knowledge@Wharton
The Guardian: Could bad buildings damage your mental health? (2016)
16 - 09 - 2016 | Emily Reynolds | The Guardian