Navigating the Complex Landscape of IT Service Delivery in a Rapidly Changing World (2023)
Service Management
Organizational Design
Human-centered AI: The power of putting people first | McKinsey
Skills and Competenties
The Guardian - Reading print improves comprehension far more than looking at digital text, say researchers (2023)
Forbes: Four Key Concerns For Today's Chief Digital Officers (2023)
Chief Digital Officer
INSEAD Knowledge: Braggy Bosses Can Boost Their Teams (2023)
The Guardian: ‘Social loafing’ found when working alongside robots (2023)
Healthcare Tech Outlook: Driving Digital Transformation and Enhancing Patient Experience
Misunderstood and Misused - A Rant About Problem Management (2023)
MIT Sloan: Level Up to Strategic Data Sharing (2023)
Business Ecosystems
Fortune: CEOs are losing confidence in their C-suite (2023)
MIT Sloan: Intentionally Orchestrating Workforce Ecosystems (2023)
How the G-Cloud will make buyers think like service integrators (2023)
Service Broker
McKinsey: The winning recipe for transforming advanced planning systems (2023)
Developing dual awareness (2023)
This article reveals an often-overlooked systems principle: every leader operates inside two systems simultaneously—the external system they are trying to influence and the internal system through which they interpret reality. Many organizational failures arise when people try to change the first while remaining blind to the second.
Myth busters: Unexpected insights on contact centers (2023)
TechNative: Why humanities students will drive the future of the tech industry (2023)
VentureBeat: Building an AI governance strategy that works (2023)
These Four Questions the ChatGPT Team Just Shared Are Brilliant. Here's Why Every Company Should Steal Them (2023)
Harvard Business School: 6 Business Skills Every Engineer Needs (2023)
HBR: Work Insights from the World’s Longest Happiness Study (2023)
The New Yorker: How Should We Think About Our Different Styles of Thinking? (2023)
Deming 101: Understanding Systems - The W. Edwards Deming Institute
MIT Technology Review: Data governance helps unlock the true potential of local data (2023)