Service Management
Announcing The (Delicate) Art of Bureaucracy (2020)
Integrators and Segmentors: Managing Remote Workers - Knowledge@Wharton
Organizational Design
The Guardian: Could bad buildings damage your mental health? (2016)
16 - 09 - 2016 | Emily Reynolds | The Guardian
HBR: Bad Writing Is Destroying Your Company’s Productivity (2016)
06 - 09 - 2016 | Josh Bernoff | Harvard Business Review
Skills and Competenties
MIT Sloan: Reskilling Talent to Shrink Technology Gaps (2020)
19 - 08 - 2020 | Sam Ransbotham | MIT Sloan Management Review
The 7 guiding principles of ITIL4 - principle 1 Focus on Value (2019)
The 7 guiding principles of ITIL4 – principle 2 Start where you are (2019)
The 7 guiding principles of ITIL4 – principle 3 Progress iteratively with feedback (2019)
The 7 guiding principles of ITIL4 – principle 4 Collaborate and promote visibility (2019)
The 7 guiding principles of ITIL4 – principle 5 Think and work holistically (2019)
The 7 guiding principles of ITIL4 – principle 6 Keep it simple and practical (2019)
BCG: Designing Digital Organizations (2016)
05 - 12 - 2016 | Stuart Scantlebury, Jeanne Ross | BCG
MIT Sloan Management Review: Are Data Scientists Really a Breed Apart? (2015)
15 - 02 - 2015 | Leslie Brokaw | MIT Sloan Management Review
New York Times: What Google Learned From Its Quest to Build the Perfect Team (2016)
25 - 02 - 2016 | Charles Duhigg | The New York Times
Harvard Business School Working Knowledge: From the Plow to Pill: How Technology Shapes Our Lives
20 - 08 - 2020 | Dina Gerdeman | Harvard Business School For centuries, the creation of innovative technology—from steam engines and automobiles to computers and smartphones—has dramatically changed the nature of our work. via Pocket https://ift.tt/2YntRrk
Digital, Data and Technology Profession Capability Framework - GOV.UK
Deeper Insight into the Current State of ITIL 4 Adoption (2020)
14 - 08 - 2020 | Stephen Mann | ITSM.Tools
HBR: 3 Lessons from Chinese Firms on Effective Digital Collaboration (2020)
10 - 08 - 2020 | Shameen Prashantham, Jonathan Woetzel | Harvard Business Review Collaboration between organizations has never been more important. In the face of the current pandemic, a collaborative approach can help address market failures resulting from information asymmetry, misaligned incentives, or … https://ift.tt/3kviZ41
McKinsey: How companies can create value from digital ecosystems (2020)
Ecosystem strategies can generate significant value both by growing the core business and by expanding the portfolio into new products and services. via Pocket https://ift.tt/33Df4fj
Business Ecosystems
McKinsey: Building the vital skills for future of work in operations (2020)
What Does IT Business Value Look Like? (2017)
The VOCR model acts as a bridge between traditional service management and modern Digital Operating Environment thinking.
A Digital Operating Environment ultimately exists to help people achieve outcomes.
VOCR provides a simple evaluation mechanism:
- What value is created?
- What outcomes are enabled?
- What costs are reduced or introduced?
- What risks are mitigated or created?
Those four questions apply equally well to:
• ITIL initiatives
• ServiceNow implementations
• Copilot deployments
• AI agents
• Self-service portals
• Digital transformation programs
The Financial Brand: It's Time for Banking to Stop Faking Digital (2020)
The article reveals a recurring transformation pattern: organizations often digitize existing operating models instead of redesigning them. Real digital transformation occurs when customer outcomes become the design principle, forcing processes, structures, and incentives to change rather than merely moving existing activities online.
Designing data governance that delivers value (2020)
Service Broker
CEO World Magazine: The Digital Skills Tech Companies are Looking for in 2020 (2020)
11 - 06 - 2020 | Mary Derosa | CEO World Magazine
MIT Sloan Management Review: Your Business Is Too Complex to Be Digital (2020)
06 - 05 - 2020 | Jeanne Ross | MIT Sloan Management Review Business leaders are starting to rethink their strategies to take advantage of digital technologies. They envision omnichannel customer interfaces, ecosystems of tightly connected partners, and novel customer solutions leverag… https://ift.tt/2BiK8VD
Online learning: how to acquire new skills during lockdown (2020)
McKinsey: To weather a crisis build a network of teams (2020)
08 - 04 - 2020 | Andrea Alexander, Aaron de Smet, Sarah Kleinman, Marino Mugayar-Baldocchi | McKinsey This dynamic and collaborative team structure can tackle an organization’s most pressing problems quickly. Here are four steps to make it happen. Downloadable Resources Open interactive popup Imagine you are a tenured CEO of a… https://ift.tt/34j885A
Forbes: The Chief Information And Digital Officer Of AES Drives The Smart Grid And The Connected Enterprise (2020)
Chief Digital Officer
McKinsey - Enterprise agility: Measuring the business impact (2020)
Many organizations are racing to become agile. New research suggests that agile transformation can have a powerful impact on the bottom line—in addition to other widely recognized benefits. via Pocket https://ift.tt/2U61LPA