MIT Sloan Management Review: Are Data Scientists Really a Breed Apart? (2015)
15 - 02 - 2015 | Leslie Brokaw | MIT Sloan Management Review
Skills and Competenties
Tourist pics and YouTube create 3D model of city (2017)
Impact of Technology on Cities
New York Times: What Google Learned From Its Quest to Build the Perfect Team (2016)
25 - 02 - 2016 | Charles Duhigg | The New York Times
Organizational Design
New global data reveal education technology’s impact on learning (2020)
Impact of Technology on Education
The Guardian: Virtual reality headsets could put children’s health at risk (2017)
Impact of Technology on Healthcare
Harvard Business School Working Knowledge: From the Plow to Pill: How Technology Shapes Our Lives
20 - 08 - 2020 | Dina Gerdeman | Harvard Business School For centuries, the creation of innovative technology—from steam engines and automobiles to computers and smartphones—has dramatically changed the nature of our work. via Pocket https://ift.tt/2YntRrk
Digital OrganizationDigital, Data and Technology Profession Capability Framework - GOV.UK
Microsoft launches initiative to help 25 million people worldwide acquire the digital skills needed in a COVID-19 economy (2020)
Impact of Technology on Work and Employment
Deeper Insight into the Current State of ITIL 4 Adoption (2020)
14 - 08 - 2020 | Stephen Mann | ITSM.Tools
Service Management
HBR: 3 Lessons from Chinese Firms on Effective Digital Collaboration (2020)
10 - 08 - 2020 | Shameen Prashantham, Jonathan Woetzel | Harvard Business Review Collaboration between organizations has never been more important. In the face of the current pandemic, a collaborative approach can help address market failures resulting from information asymmetry, misaligned incentives, or … https://ift.tt/3kviZ41
McKinsey: How companies can create value from digital ecosystems (2020)
Ecosystem strategies can generate significant value both by growing the core business and by expanding the portfolio into new products and services. via Pocket https://ift.tt/33Df4fj
Business Ecosystems
McKinsey: Building the vital skills for future of work in operations (2020)
Amazon is a giant purveyor of medical quackery (2016)
Measuring actual learning versus feeling of learning in response to being actively engaged in the classroom
The future of education or just hype? The rise of Minerva, the world's most selective university (2020)
Dutch city redraws its layout to prepare for global heating effects (2020)
What Does IT Business Value Look Like? (2017)
The VOCR model acts as a bridge between traditional service management and modern Digital Operating Environment thinking.
A Digital Operating Environment ultimately exists to help people achieve outcomes.
VOCR provides a simple evaluation mechanism:
- What value is created?
- What outcomes are enabled?
- What costs are reduced or introduced?
- What risks are mitigated or created?
Those four questions apply equally well to:
• ITIL initiatives
• ServiceNow implementations
• Copilot deployments
• AI agents
• Self-service portals
• Digital transformation programs
The myth of the college dropout (2020)
Why We Need Mass Automation to Pandemic-Proof the Supply Chain (2020)
Automation
Sourcing
McKinsey: Using data to drive more strategic outsourcing in energy and materials
What makes a city smart? (2020)
How to Create a Smart City with IoT and Big Data (2017)
'Voices Of A Learning World' Aims To Be New Medium for the Global Redesign of Learning
The Financial Brand: It's Time for Banking to Stop Faking Digital (2020)
The article reveals a recurring transformation pattern: organizations often digitize existing operating models instead of redesigning them. Real digital transformation occurs when customer outcomes become the design principle, forcing processes, structures, and incentives to change rather than merely moving existing activities online.